1. Cancellation of consultation
* A consultation or lesson can be cancelled free of charge up to 48 hours in advance. If not cancelled or cancelled too late, the fee will be charged. Cancellations must be made by telephone.
* When cancelling workshops money: 1 month in advance can be cancelled free of charge, 2 weeks in advance 30% of the amount due will be charged and 1 week in advance 100% of the amount due will be charged.

2. Payments
After the consultation, training or start of the trajectory at InRoot, you are personally responsible for full and timely payment. You must transfer the invoice to InRoot yourself within 5 working days. The services will be invoiced after each session, unless this has been mutually agreed otherwise.
Employers/organisations must have paid the invoice before the start of the process (coaching, therapy, training and/or education).

A collection agency will be called in if payment is not made and the legal term of payment has been exceeded. The amount stated on the last reminder invoice and lost interest will be collected by the collection agency. All costs resulting from this are at the expense of the client.

After entering into a purchased process for coaching, training, therapy, course and/or education, no refund of the amount owed is possible in the event of premature termination of the process by the client/company/organisation.

If your name and address or other details are incorrectly stated on the invoice, you must report this to InRoot immediately in writing/telephone. Please state the correct details. You will then receive a new invoice with the correct details.

3. File creation
For the purpose of working with a client, a file is always created. After the consultations have ended, this file will be kept for a maximum of one year, after which it will be destroyed. Unless otherwise agreed with the client.

4. Confidentiality
Everything discussed in the contact between coach and client remains confidential. The coach will not disclose what has been discussed unless the law requires otherwise. The client has the right to decide what is disclosed. InRoot expressly points out that the absolute confidentiality of any e-mail contact cannot be guaranteed by InRoot, since Internet providers are legally obliged to save e-mail messages in order to combat crime.

5. Liability

All obligations on the part of InRoot under this agreement are considered to be best efforts obligations. InRoot is only liable for damage on the part of the client if there is a grossly culpable failure on the part of InRoot. InRoot is not liable for damage on the part of the client that ensues from a physical or mental condition or state of mind that the client already had before the consultation started. Under no circumstances is InRoot liable for any damage, in whatever form and on whatever basis, on the part of the client.

6. Amendment of General Terms and Conditions
InRoot reserves the right to amend its General Terms and Conditions. The most recent version of the General Terms and Conditions will apply to new clients.

7. The client is responsible for his own health.
Coaching, training and therapy are intended to support and not replace regular medicine. In the case of medical complaints, a doctor should always be consulted first.